Building a Magento store isn’t enough, you need to regularly update it as per the changing market and customer demands. This is where Magento support and maintenance services come into play, ensuring the scalability and optimum performance of your store.
We know the common perception here, that Magento 2 support services are required only once when the website is malfunctioning or gets hacked. But the truth is you need them regularly and, in this blog, we will tell you the top seven reasons why you need them.
Also, about the top fourteen best practices you should employ that guarantee to elevate your business immediately. So, let’s begin with the basic introduction of Magento 2 support and maintenance services.
Support and maintenance are the same but there is a thin line that separates them both. Let us explain:
What are Magento Support Services?
The Magento support services refer to assistance provided by Magento development agencies or developers to solve technical issues related to troubleshooting. In addition to resolving errors and killing bugs encountered while using the platform.
Purpose of Magento Support Services: The support services focus on addressing and solving immediate problems and increasing user efficiency.
Below are the services included in Magento eCommerce support:
| Services | Detail |
|---|---|
| Technical Support | It is related to resolving technical issues like fixing bugs & troubleshooting errors encountered in the Magento platform. |
| Immediate Assistance | Magento support packages also include assistance in case of emergency such as downtime, failure of payment gateway & bug killing. |
| Site Audits | A detailed analysis of the website’s strengths & weaknesses is done. As well as searching for vulnerabilities and areas of improvement. |
| Extensions & Functionalities | The addition of extensions and functionalities to expand the platform’s capabilities beyond its key features to stay competitive. |
| Training | Giving training sessions to help users effectively manage their Magento stores and creation of documents for future use. |
| Migration & Optimization | The support services also assist in smooth migration from Magento 1 to 2, optimization of speed, database tuning & server configuration. As well as looking out for scalability options. |
Now let’s see what maintenance services are
What are Magento Maintenance Services?
The Magento maintenance services encompass the measures taken to keep the Magento store up to date. Mainly to ensure the health, security, smooth operation, and performance of an eCommerce site.
Purpose Of Magento Maintenance Services: The maintenance services are focused on ensuring eCommerce store sustainability and success.
The services which are mainly counted in the maintenance are given below:
| Services | Detail |
|---|---|
| Performance Analytics | The identification of areas of improvement, continuous monitoring of conversion rates, and user behavior to improve optimization. |
| Security Monitoring | The regular monitoring for vulnerabilities, security threats & application of security patches. |
| Continuous Monitoring | Many companies offer continuous monitoring of Magento websites to address any issue efficiently to ensure minimal downtime. |
| Regular Check-ups | This service involves regular checkups of websites (UX, Security, SEO, Speed, etc.) |
Now the concept of support as well as maintenance might be cemented in your minds. It’s time to look at the reasons why you need it regularly.
Make Your Website Seamless and Flawless with Magento Support Services
7 Reasons to Choose Magento Support and Maintenance Services
Maintenance and support ensure that your eCommerce store operates efficiently. The other top reasons you should choose Magento 2 maintenance services are given below:
1. Security Updates
Cyber-attacks on eCommerce websites have increased by 35% making Magento support and maintenance services necessary. In which website security is ensured by the addition of security patches & updates for the protection of the website.
2. Glitch & Bug Fixes
Magento website maintenance services guarantee urgent bugs or glitch fixes, and this helps in the smooth running of online business with minimal delay and disruptions. Also, rigorous code examinations are done to maintain the overall stability of the website.
3. Addition of Features
It is important for eCommerce websites to always add trending features (e.g. new payment gateway, discounts & loyalty programs) to stay ahead in the market.
4. Regular Backups
As an owner of an eCommerce website just make sure that your website has regular backups. This ensures that your website data is safe and stored for the worst moments. It is a lengthy as well as complex process, but Magento store management services can take care of all the processes regularly.
5. Website Audits
It is a must to have trusted Magento support and maintenance services, responsible for doing regular auditing of the website such as
- Examining features.
- Checking extensions
- Reviewing compatibility
6. Enhanced User Experience
Another reason is the enhancement of your Magento UI/UX design. The Magento maintenance services do usability assessments to find the areas of improvement and enhance the website visually. These enhancements help increase conversions and streamline checkout rates, reducing cart abandonment rates.
7. Installation of Extensions
Magento support specialists or even eCommerce developers can help when you plan to add functionality to your website. They help in choosing as well as customizing reliable extensions to fulfill all your business needs.
If you are ready to hire Magento support and maintenance services, then let us give the top fourteen practices big companies apply to keep their Magento-based secure and updated.
14 Best Practices for Magento Support and Maintenance
We have noted down the 14 best practices you can implement in your Magento-based eCommerce store maintenance.
1. Removal Of Unnecessary Tools
The irrelevant tools decrease the speed and disturb the navigation of the website. However, eliminating these tools improves the speed and helps reduce maintenance overhead. Also, a faster and cleaner website is favored by search engines.
2. Find & Fix Broken Links
The broken links and images increase the bounce rate and decrease the credibility of your website. Just make sure to remove broken links and images immediately because it will provide negative signals to the crawlers. Therefore, you need Magento website maintenance to fix all this.
3. Maintain Code Integrity
You can minimize various risks like software failures and security breaches by ensuring regular code maintenance.
However, one mistake during code maintenance can pose a risk to your website security as well as cost you a fortune. So just make sure to hire Magento website maintenance partner as they are highly trained in code maintenance ensuring long-term sustainability.
4. Website Usability
You need to ensure the seamlessness of your website for the best user experience. For this, you can hire Magento 2 support and maintenance services to conduct usability and functionality testing to check website performance.
5. Updates & Extensions
The eCommerce environment is quite competitive, and you need to continuously update & install extensions to give new functionalities. However, the malfunctioning of extensions can disrupt your store operations. This is where Magento 2 support can be beneficial by checking the compatibility and performance issues of your website regularly.
6. Data Backups
Data backups are vital in case of data loss or cyber-attack on your website. It helps in maintaining your website as well as meeting compliance and legal environment. Just make sure that your data backup includes product listings, order history, and customer details.
7. Content Updates & Improvements
The revamping as well as updating the content of the Magento 2 website helps in improving the SEO rankings and user experience. It is best to update the information, add new keywords, and refresh the design to remain visible in search engines.
8. Form Testing
Every website gives contact or feedback forms to increase conversions or to understand their website visitors. Magento 2 also gives its users the functionality to create custom forms so what you need to do here is to check your forms regularly. Regarding capturing data and sending it to the Magento 2 system as required.
9. Compliance
Did you know that not being compliant with laws like GDPR, PCI CCPA, etc can make you vulnerable to fines and litigations? Ensuring compliance with your eCommerce store built on Magento can be lengthy. But Magento support and maintenance services are efficient in helping you become & stay compliant.
10. Security Checks
The eCommerce websites built on Magento have sensitive customer information like credit card details etc. So, to maintain privacy it is important to perform regular security checks. Such as implementing security patches, enabling 2FA, and utilizing SSL certificates, etc.
11. Loading Speed Check
Nowadays, users want a flawless user experience with fast loading speed plus Google will also prioritize your site if it loads efficiently. If you are facing a problem, then you can consult Magento experts here as they can help you in making your site efficient.
12. Logging And Monitoring
It is important to track server health and uptime/downtime for the flawless functioning of the website. So, what you can do over here is set up alerts or enable Magento error logging to catch errors. To help you diagnose and fix them properly. You can get help from reliable companies providing Magento support and maintenance.
13. Opportunity For Scalability
The eCommerce stores built on Magento are quite scalable but still, you need to monitor website traffic to plan your future capacity to match the market needs
For that Magento support services can plan scalability by:
- Optimization of server resources.
- Implementing caching strategies.
- Configuration of the database.
You can hire Magento developers to not only develop a Magento-based website but also for the development of a full plan to scale your website.
14. Documentation
Another reason why you need Magento support and maintenance services is the maintenance of extensive documentation containing customization, extension installation, and procedure details which help in knowledge sharing so that you can refrain from repeating your mistake.
Cost Of Magento Support & Maintenance
Generally, the maintenance cost is $80 to /$125hr, and for support, it is $30,000 to $40,000 per year.
Wrapping Up
Magento support and maintenance services are the best way to ensure the sustainability of your website. All you have to do is contact Magento 2 maintenance services providers and tell them what you need. As also mentioned in the article there are different types of services, and you can select the one based on your needs.
Magento Maintenance & Support Services By Devace
If you have a Magneto store that has low conversions but more disruptions and high downtime. Then you need Magento support and maintenance services that guarantee the sustenance of your website.
In addition to killing bugs and keeping your website secure. The team at Devace Technologies is available 24/7 for your assistance in all Magento development and maintenance-related services.
Book your first free consultation here and we are happy to help!
Frequently Asked Questions
What is the need for Magento support and maintenance?
Magento support and maintenance services are necessary to ensure security and maximum performance. These services can mainly include:
- Regular updates
- Immediate bug fixes
- Installation of security patches
How can Magento support packages match the needs of the businesses?
Magento support packages are best by providing customized levels of technical assistance such as:
- Bug fixing
- Security updates
- Optimization of performance
- Platform upgrades
They are best at ensuring the seamlessness and scalability of your website within your budget.
What are the consequences of neglecting Magento maintenance?
Magento maintenance is necessary and neglecting it can lead to serious consequences. Like, decrease in website performance, compromise on customer data, broken images and functionalities, effect on SEO rankings, and loss of sales due to downtime. Honestly, all these things affect the longevity of your website too.
